Our technical staff can provide support for and troubleshoot both hardware and software issues. A technician will contact the customer within one hour of receipt of a service call to identify and attempt to resolve the problem. For those situations that require on-site resolutions to problems, Kalin will have a technician on-site within four (4) hours for critical issues and within twenty-four (24) hours for non-critical issues. Kalin can also provide remote dial-in support to customers that have this capability. Monthly service contracts are also available offering reduced rates for service issues.